Contacting Rider Bet Support
How to Reach Us Around the Clock
Our live chat answers around the clock across Canadian time zones, and English-language support is available 24/7 in step with it. French-language support runs from 8 a.m. to 10 p.m. ET, which covers the evenings when most players are online.
You can also write to [email protected]. Send the message from the address registered on your account so we can match it to your profile at once, and expect a reply within 24 hours. Outside French-language hours you can still write to us in French by email, or open the chat in English for something urgent such as a blocked login.
How Each Channel Works
| Channel | How to open it | Availability | Response time | Best suited for |
|---|---|---|---|---|
| Live chat | Live Support item in the side menu | Around the clock across Canadian time zones | Average under 3 minutes | Pending deposits, withdrawals, bonus questions, blocked logins |
| [email protected] | Around the clock | Within 24 hours | Questions with attachments, identity verification, complaints | |
| French-language support | Live chat or email | 8 a.m. to 10 p.m. ET | Same as the channel used | Any question you would rather ask in French |
How to Prepare Before You Write
Have the email address of your account ready, along with the payment method, the amount and the time of any transaction you are asking about. A screenshot of the cashier or of the message you received shortens the exchange, because the agent can see what you saw.
For identity verification, attach a photo of your driver’s licence, passport or provincial photo ID card and a proof of address, such as a utility bill or a bank statement. Use the chat for anything urgent and email for anything that needs attachments. Support also handles questions about bonuses and responsible gambling, including limits and time-outs.